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In the face of loss, you're not alone. This is a supportive space to guide you through the difficult days after a loved one dies.

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Helping you 

Click below to check a guide that will help you through this difficult time. This guide contains:

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  • A checklist to keep in mind

  • Steps to take when a loved one dies.

  • Tips for the surviving spouse and more.

Survivor Assurance

New York Life Group Benefit Solutions (NYL GBS) understands how challenging it can be for beneficiaries to manage their loved one’s insurance benefits among other pressures during such a difficult time. click below to see services to support beneficiaries when they need it most. 

If you have questions about your NYL GBS Survivor Assurance account, please call: 

(800) 570-3778 

Weekdays 8:00 am to 7:00 pm (EST).

How to File a Claim 

Click/tap to access the steps of filing a Life or Accidental Death Claim for Beneficiaries. 

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Group Numbers​

  • Voluntary Term Life:  SGM 605370

  • Accidental Death and Dismemberment: SOK 603673

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​​To check the status of a claim: (888) 842-4462 8:00 AM – 5:00 PM EST. 

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Additional Support Available: 
Survivor Support Specialist: Compassionate assistance with trained specialists who can assist with grief and bereavement resources including those available through the New York Life Foundation. Call: (888) 842-4462, ext. 1013382, weekdays between 9:00 AM and 5:00 PM EST.

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